Globalization, understood as an interdisciplinary and dynamic process, is a phenomenon that has settled in the world economy affecting the work forms used in any organization and betting for the quality in the service granted to the final user and this way to be able to stay in the market with competitive advantages. Nowadays the consumers have to its scope different options that offer a solution to the needs exhibited by the client what allows that different factors as the cost or budget, but also the quality of the service or product, influence the decision making. Several quality norms (for example ISO 9001:20015 ) use the measurement of the client's satisfaction as a key indicator for the certifications. Due to the previous information, the measurement in the satisfaction (quality in the service) of our clients have managed to acquire a fundamental importance since it will allow to have a diagnosis regarding the perception others have about our organization (considering products or services quality as well as the consultancy received before and after acquiring any offered solution).
Smart Feedback is an online software that will let you build up surveys and scales as well as different evaluation campaigns so that your clients can perform a feedback regarding the points that you consider to be indispensable (for example: quickness in the received attention, collaborators' training, quality of the product or service, received monitoring, anonymous comments, etc.). The created surveys can be sent via e-mail and you'll be able to know the advances regarding the applied sample as well as obtain automated reports including the general averages in regard to the satisfaction of your clients.
The information can be consulted from any mobile device with Internet access because it's stored in the cloud. We have advanced security protocols, which guarantee the integrity and safety of your information.